Terms and Conditions

DesktopPC.eu is a trade name of V-IT Solutions. Our terms and conditions apply to all our services, offers and agreements, between you as a customer and us, V-IT Solutions (Chamber of Commerce no. 65809459), as a supplier of products or services purchased by you.

Article 1 – Online store
1.1 The online store is registered with the Chamber of Commerce and pays its statutory contribution to the Tax Authorities. You can find our Chamber of Commerce number on our contact page. You will also find our contact details there.

1.2 Our online store is equipped with an SSL Certificate. That means, that the security of your data is guaranteed because it runs via a secure connection (SSL) allowing us to comply with all legal requirements regarding the security of your personal data and payment details. We strive to continuously improve the security of your data. In the event of abuse by hackers, we will report it to the police.

1.3 We never provide your personal data to third parties. If we provide your personal data to third parties, we will always ask you for permission in advance.

1.4 the prize winner 5 the prize winner 2012 Our webshop is obliged to ask you for permission in advance regarding cookies. You can read more about this in our Privacy Policy.

1.5 We are obliged to report any suspicion of abuse or fraud, to report it to the police.

1.6 The webshop has taken out professional liability insurance, to protect against any unjustified liability claimed by a customer.

1.7 We strive to provide you with excellent service at all times. When you have doubts about purchasing a product, our employees are happy to assist you.

Article 2 – Reflection period
2.1 You have 14 days' cooling-off period after the purchase of a particular product. If you are dissatisfied with the purchase within this period, then you can return the product to us, without having to pay for the product yourself. You only pay the shipping costs for returning the product in question. If you have already made a payment, you will receive a credit invoice and the amount you paid will be refunded to your account number.

2.2 Products that are returned to us, must be provided with the original packaging.

2.3 There are some products that cannot be returned to us. Products that cannot be returned to us 14 days are products that have been created by the entrepreneur in accordance with customer specifications, vouchers, memory cards and printer toners with opened packaging and for software on CDs and DVDs the seal must not be broken. The seal has been broken, then unfortunately we cannot refund money, or cancel the purchase.

Article 3 – The agreement
3.1 The agreement between the online store and the customer is final when the customer has indicated that he has agreed to the general terms and conditions and he has authorized the online store to debit the money from his account., when the customer has made a payment via iDEAL, Paypal, Bitcoin, bank transfer or when an invoice has been sent to the customer afterwards – only applies to business customers. After the cooling-off period of 14 days has passed and payment has been received by the online store, the customer has become the owner of the product in question.

3.2 The agreement was concluded electronically, by completing the required fields and agreeing to the terms and conditions.

3.3 As a customer, you are obliged to fulfill your payment obligation to the online store. If you do not pay within the specified period, you will receive a reminder from us. Do you have any questions? 14 days still not paid, then costs will be charged. If you have still not paid the debt after several reminders, We will then outsource the collection to a collection agency.

3.4 After you have made your purchase, you will receive written confirmation from us by e-mail- email of your purchase. This contains the product you purchased, what it will cost you and where you can go with any complaints and comments.

3.5 We are obliged to you to receive the product or item 30 days to deliver to you. If due to unforeseen circumstances the item is not available within this period, we will then inform you of this in writing. After the expiry of this 30 days, you will receive a refund from us for any purchase amount already paid. However, have you indicated in advance that a replacement item is also an option?, we will then supply you with a replacement product or item, that meets your wishes as much as possible. Of course you can indicate in advance that you do not want that.

3.6 The delivery of products abroad may take longer than a delivery in the Netherlands. The costs charged for shipping to an address abroad, are visible to you when you purchase the product.

Article 4 – The price
4.1 The prices stated in our webshop, are always in Euro and include VAT. The costs that must be paid for shipping the product, become visible when you have added the product to your shopping cart.

4.2 The price stated for the product on the website, cannot change during your purchase.
You pay the amount that is visible with the product and which is also confirmed to you, if you electronically agree to the purchase. The purchase price is stated again.

4.3 When you purchase a product during a period in which no promotion applies, you will not be eligible for a discount afterwards.

Article 5 – Complaints and warranty
5.1 Complaints about delivery should initially be submitted by email, WhatsApp or chat to be reported to us. Our employees are happy to assist you. We will then contact the relevant delivery person regarding the delivery of the product. Naturally, our delivery staff will do their utmost to deliver the product to your home undamaged.

5.2 Complaints about the product itself, must be reported to us in writing. Describe your complaint as specifically as possible. If it is within our capabilities, we will solve the problem for you ourselves, in all other cases we will contact the manufacturer or wholesaler on your behalf and will mediate on your behalf as an intermediary.

5.3 Complaints are usually received 14 handled by us in days. A complaint is always handled in writing.

5.4 On every product we deliver to you, a carry-in guarantee applies. A carry-in warranty only applies to devices that you bring in for repair or send at your own expense. How long this warranty lasts, depends entirely on the product. There is a warranty on the products used 90 days applicable, this can be expanded to during your purchase 12 of 24 months, A small fee is charged for this, which is indicated with each product used. Most new products come with a one-year warranty. If this is different, you can read this in the written confirmation that you receive from us with the product you purchased, and on the invoice that you receive by e-mail. If you discover a defect or defect in one of our items, we invite you inside 48 hours after delivery, please report this to us.

5.5 If the product breaks within the warranty period, we will then supply you with a replacement product or item, that meets your wishes as much as possible or we will reimburse you for the full purchase price. However, this does not apply when there is intent, deliberate damage, breaking/removing the warranty seal or due to the incorrect use of software – in such cases the warranty expires immediately. TFT and LCD screens may contain so-called “dead pixels”. Their number is determined according to the ISO standard 13406-2. In ISO 13406-2 The ISO standard specifies how many defective pixels (and what kind, permanently on or off) may contain a screen. You cannot make a claim without proof of purchase.

5.6 Device batteries are an exception. For a new battery, the warranty depends on the manufacturer. This can vary from 6 to 12 and also more months. All our used products come with a maximum warranty 90 days on the battery. This means that the battery will remain empty during this period 90 days under normal user conditions minimum 30 minutes at a laptop and 3 hours with a smartphone.

Article 6 – Data about a customer and processing of personal data
6.1 The use of the DesktopPC.eu webshop results in the storage of data. This data consists of the data that DesktopPC.eu stores about the customer himself “customer data”.

6.2 The customer data includes contact details, The IP address of a bank- and payment details. DesktopPC.eu can be regarded as the controller within the meaning of the General Regulation with regard to the personal data included in the customer data. (EU) 2016/679 of the European Parliament and the Council of 27 april 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data and repealing Directive 95/46/EC (general data protection regulation) (“AVG”). The Privacy Policy applies to the processing of customer data by DesktopPC.eu.

6.3 DesktopPC.eu reserves the right to use customer data anonymously for analysis purposes.

6.4 DesktopPC.eu ensures adequate protection against loss, theft and unauthorized access or modification of customer data. The measures and facilities taken by DesktopPC.eu will be reasonable, taking into account the methods currently used and the sensitivity of the stored data.

Article 7 – Supplied software
7.1 If our supplier only grants the right to use software in accordance with the provisions of its use- or license agreements, the provisions of that agreement apply, overriding the provisions of these general terms and conditions.

7.2 The responsibility for the use of software under the OEM license lies with the end user. We are not liable for incorrect use of this software.

7.3 We are not liable for defects in software.

If you agree to the General Terms and Conditions of DesktopPC.eu, we kindly ask you to check the box when making your purchase. Without checking the box, no agreement can be reached. We sincerely hope that you enjoy your purchase from DesktopPC.eu! If you have any questions, then you can of course contact us